Log in and click on your insidername in the top right corner, then choose 'My profile' - you can update all your information here (personal information, profile completion, online surveys, Facebook Connect, etc.).
Log in and click on your insidername in the top right corner, then choose 'My profile' - you can update all your information here (personal information, profile completion, online surveys, Facebook Connect, etc.).
Log in and click on your insidername in the top right corner, then choose 'My profile'. Here you will find an overview with all your details (personal information, profile completion, online surveys, Facebook Connect, etc.).
Prizes are usually sent by the campaign’s brand managing team, and not by us. This can take anywhere from a few days to a few weeks depending on the shipping location.
Winners are announced in a final campaign newsletter and on the campaign blog.
This depends on the contest, challenge, or task, as described in the conditions of the campaign. The selection is not random or by chance (not a lottery), but judged by a panel of Insider employees and client employees, who are using pre-defined criteria to decide on which entry has come closest to the challenge.
On occasion, contests are held during a campaign. This can vary from photo contests to most active members, from best social media posts to best reviews. Every contest is communicated via newsletters and the campaign blog.
Each email has been assigned a specific language code according to your language settings in your profile. Check your profile to make sure your language choice is correct.
Activation reminder mails are mails which are sent out in case you haven’t been active for a while during a campaign. They inform you of certain important milestones you might have missed (e.g. new campaigns, selections, surveys etc.). In case you have responded, you can ignore these emails.
If you’re selected to participate into a campaign, you’ll receive all the important announcements and campaign milestones via email to stay up to date during the campaign period. This will include:
We are very conscious about not spamming your mailbox, so we try where possible to limit this to the following:
At the end of a campaign, a return label will be uploaded in the campaign page. You can easily print this out, put it on your parcel and send it back without any cost.
At the end of each campaign you receive a final questionnaire or ‘end survey’ via email and on the campaign blog in which you can give your final opinion about the product you have tested. This survey is very valuable, both to us and the client, so it is imperative that you fill this out.
In the middle of a campaign you might receive a temporary questionnaire or ‘mid survey’ via email and on the campaign blog, through which you can give your intermediate opinion about the product you are testing. This is optional for certain campaigns.
All photos are approved before they are published in the Photo Corner. This can take up to 48 hours.
Please exclude photos that involve:
Photos should be maximum 3MB per picture and in .jpeg format.
On each campaign page, you find the button ‘Photo Corner’ at the top. Here you can upload your unboxing photos, WOM activities, sharing moments with friends and family… In short, all campaign related photos!
Use the Facebook Connect plug-in in your profile and use the campaign hashtag in all your social media posts. This hashtag is communicated in your campaign guide, newsletters and on the campaign blog.
You find the button ‘Activity Page’ at the top. Here you can upload quick reports, view all social media posts, and photos, all on one page.
Be as active you can be during a campaign, write detailed Online Reviews and make sure you report them correctly back to us. Only then, we are able to find out where they are.
On the pages of campaigns that focus on online WOMming, you will find the button ‘Wall of Fame’ at the top. Here you have a top 10 overview of the best Online Reviews that we have received from our Insiders.
And you are done!
It can take up to 72 hours before your post is published; don’t forget to report the direct link to your post afterwards.
You find the button ‘Online Reviews’ at the top of the campaign page, if writing reviews on e-commerce sites is an important activity within that campaign. Here you will find all the webshops where you can write reviews, as well as instructions on how you can report them back to us.
Your ‘My Review’ will be approved between 24 and 48 hours after submitting it.
On some campaign pages, you can find the button ‘My Review’ or ‘Testimonial’ at the top. Here you can write down your first impressions and your honest opinion about a product. You can update your review throughout the weeks as you discover more and more about the product. You can even use it as a blueprint for future Online Reviews.
This is a survey on the campaign page where you can submit the feedback from friends and family about a product. In your Insider pack, you find the paper version of this. Hand out the survey, let them fill it out, and then you submit their answers online.
Depending on the campaign type, you might not be able to send detailed reports. Some are forms, some are questionnaires, etc.
This is a crucial element during a campaign, to keep us informed on your activities, so we can track and report back the activity level of all participants. On most campaign pages, you find the button ‘Reports’ at the top. This is the way to report your conversations about a product to us and gives us an insight on how many people you have heard your story. The format may vary:
Every campaign is different, and set up in accordance with what our client is looking for. In general, we ask you to participate actively by sharing your experience, your enthusiasm and having fun!
Step 1: Discover the product and get to know all its features.
Step 2: Share your thoughts and ideas with others, either in person or online. You receive various extras in your Insider pack to hand out to others and to spark conversation.
Step 3: Keep us informed of all your activities via reports, reviews, the campaign blog, social media, photos, etc. Your feedback is what our clients want to hear and what they will receive after a great campaign – all created by you guys!
Although there is no guarantee, we ask that you get in touch with us via our contact form and we’ll see if we can redirect your parcel in time.
Get in touch with us via our contact form and we’ll contact our logistics partner for more information.
When your parcel arrives in your collection point, you will receive an email notification from UPS. This includes the address of your collection point.
Our logistics partner is responsible for sending out delivery notifications via email or text. In the event that you haven’t received anything and the campaign has been running for a week, visit your collection point and ask if a parcel has been delivered for you.
For each campaign, all delivery dates are communicated in your selection email or newsletter, and on the campaign blog. Delivery might take several working days, as the parcels are sent out in batches.
We only have a limited number of spots available for each campaign. In agreement with our clients, we make a careful, in-depth selection of the participants that fit the campaign profile based on:
If you have subscribed to a campaign, you will receive either a selection or non-selection mail within two weeks.
After our logistics partner has received your parcel in time and according to the correct return procedures, your pack is checked for damages. Once we receive an 'OK' from them, you will receive your warranty again and your banking details will be deleted. Bear in mind logistics and handling can take up several weeks.
On the top right of each campaign page you find a section that includes the Terms & Conditions and campaign dates.
All details will be treated with the utmost confidentiality. Personal information about participants will only be passed to third parties with explicit permission. If you are not selected, we will remove all your banking details immediately. Read more in our Users & Privacy policy.
Sometimes you have the opportunity to try out exclusive and expensive devices. To ensure that these valuable devices arrive safely and can be used, we request that a warranty is paid when you apply to join a campaign. At the end of the campaign, you decide whether you want to return the device (whereby your warranty will be refunded) or buy it for a substantially reduced Insider price.
External maps from our logistics partners are loaded onto our website. Sometimes there is a small delay before the collection points appear. Make sure you are using the latest version of your browser, wait a couple of minutes or try via mobile.
In order to apply to join a campaign (i.e. apply as a candidate), you need to fill out the ‘entry survey’. Based on your answers from this survey, profile, interests, etc., we look for suitable candidates that would be a perfect match for each campaign. Applying to join a campaign is always without obligation.
If you are interested in subscribing to a campaign follow the simple steps below:
Log in and go to 'My Insiders account’ and scroll all the way down. Here you find a link 'Deactivate my account'. By clicking this link, you cancel your account, delete all your details, you will no longer be able to participate in campaigns and you will no longer receive any newsletters from us.
By completing surveys, posting reviews, commenting on blogs, submitting reports or uploading photos etc., you get awarded with Insider points which may vary per activity. Whether you are still a newbie or an Insider expert, we are always looking for enthusiastic Insiders that want to go all the way during a campaign!
Based on your activity during campaigns and on our website in general, you receive Insider points which define your status as an Insider. Being active gives us an indication of who you are (whether you are still a newbie or an Insider expert) and it may increase the likelihood of campaign selection.
These points or the status have no other value, cannot be exchanged for cash, and are non-transferable. The number of points awarded for an activity is described on the website. This number may vary and is determined on an individual basis. At any time, we reserve the right to modify, expand, or reduce the points’ value with or without prior notification to the members.
On our home page you find a password recovery link. Click the link and fill in the email address you have used to register as a member. You will receive an email with a temporary password. Use it to log in and update your password in your personal profile.
Yes, absolutely. We comply with all legal requirements to keep your data safe. We’re not sharing personal details. Data shared with clients or third parties is anonymous or aggregated, so it cannot be tracked back to your personal details. The exception occurs and is limited to the event of shipping goods to your indicated delivery address. Feel free to consult our full Users & Privacy terms for more details.
No, you are totally free to choose whether you participate in a campaign or not. You apply to join the campaigns you are interested in. Not your cup of tea? Just wait for the next one!
We believe in authenticity. We believe that people build brands. Therefore, consumer advocacy or WoM (Word of Mouth) is the most important element that every brand should be concerned about.
Since 2009, we have offered marketers an alternative for annoying and intrusive commercials in consumers’ everyday life. Together with our influential members worldwide, we spark conversations and bridge the gap between brands and consumers. The result? A lasting relationship that is built on trust and open communication.
Our members’ dedication, enthusiasm and ideas have led to a fantastic community that has grown and moulded with time, continuing to reinvent the current marketing and advertisement landscape! In WoM we (all) trust.
The Insiders is a community of influential consumers that have a passion to connect with the products they love. Our members spark conversations to bridge the gap between brands and consumer and help excellent products to stand out from the crowd by:
If you have subscribed to a campaign, you will receive either a selection or non-selection mail within two weeks. Monitor your mailbox (and spam filter) for the exciting news.
We’re looking for passionate members who are committed to helping us and our clients to voice and share their experiences online and into their network.
It’s free, it’s fun and you make an impact:
Sign up only if you are really invested. If you don’t want to participate actively or post your feedback, it is better to offer your place to others that are eager share their thoughts.
Word of Mouth (WoM) marketing is much more credible, and has a greater impact, than traditional advertising. It means spreading the word, online and offline, about a product or service by simply talking about it with friends, family and relatives. After all, wouldn’t you be excited if someone close to you offers solid recommendations?
Need proof?
Word of Mouth (WoM) marketing is much more credible and has a greater impact than traditional advertising. It means spreading the word, online and offline, about a product or service by simply talking about it with friends, family and relatives. After all, wouldn’t you be excited if someone close to you offers solid recommendations? Need proof?
Yes, absolutely. We comply with all legal requirements to keep your data safe. We’re not sharing personal details. Data shared with clients or 3rd parties are anonymously or aggregated, so it can’t be tracked back to your personal details. Exception occurs and is limited to the event of shipping goods to your indicated delivery address. Feel free to consult our full Users & Privacy terms for more details.
Log in and click on your insidername at the top right corner and choose 'My profile'. Here you find an overview with all your details (personal information, profile completion, online surveys, Facebook Connect, etc.).
Log in and click on your insidername at the top right corner and choose 'My profile' - you can update all information here (personal information, profile completion, online surveys, Facebook Connect, etc.).
On our home page you find a password recovery link. Click the link and fill in the email address you have used to register as a member. You will receive an email with a temporary password. Use it to log in and update your password in your personal profile.
Based on your activity during campaigns and on our website in general, you receive Insider points which define your status as an Insider. Being active gives us an indication of who you are (whether you are still a newbie or an Insider expert) and it may increase the likelihood of campaign selection.
These points or the status have no other value, cannot be exchanged for cash, and are nontransferable. The number of points awarded for an activity is described on the website. This number may vary and is determined on an individual basis. At any time, we reserve the right to modify, expand, or reduce the points’ value with or without prior notification to the members.
By completing surveys, posting reviews, commenting on blogs, submitting reports or uploading photos etc., you get awarded with Insider points which may vary per activity. Whether you are still a newbie or an Insider expert, we are always looking for enthusiastic Insiders that want to go all the way during a campaign!
Log in and go to 'My area' and scroll all the way down. Here you find a link 'Deactivate my account'. By clicking this link, you cancel your account, delete all your details, you will no longer be able to participate in campaigns and you will no longer receive any newsletters from us.
Sometimes you have the opportunity to try out exclusive and expensive devices. To ensure that these valuable devices arrive safely and can be used, we request that a warranty is paid when you apply to join a campaign. At the end of the campaign, you decide whether you want to return the device (so your warranty is refunded) or buy it for a substantially reduced Insider price.
On the top right of each campaign page you find a section that includes the Terms & Conditions and campaign dates.
All details will be treated with the utmost confidentiality. Personal information about participants will only be passed to third parties with explicit permission. If you are not selected, we will remove all your banking details immediately. Read more in our Users & Privacy policy.
After our logistics partner has received your parcel in time and according to the correct return procedures, your pack is checked for damages. Once we receive an 'OK' from them, you will receive your warranty again and your banking details will be deleted. Bear in mind logistics and handling can take up several weeks.
We only have a limited number of spots available for each campaign. In agreement with our client, we make a careful, in-depth selection of the participants that fit the campaign profile based on:
If you have subscribed to a campaign, you will receive either a selection or non-selection mail within 2 weeks.
If you have subscribed to a campaign, you will receive either a selection or non-selection mail within 2 weeks. Monitor your mailbox and/or spam filter for the exciting news.
All delivery dates are communicated in your selection email or newsletter and on the campaign blog for each campaign. Delivery might take several working days given that the parcels are sent out in batches.
Our logistics partners are responsible for sending out delivery notifications via email or text. In case you haven’t received anything and the campaign has been running for a week, visit your collection point and ask if a parcel has been delivered for you.
When your parcel arrives in your collection point, you will receive an email notification from UPS. This includes the address of your collection point.
Get in touch with us via our contact form and we’ll contact our logistics partner for more information.
Get in touch with us via our contact form and we’ll see if we can redirect your parcel in time.
Every campaign is different according to what our clients are looking for. In general, we ask you to participate actively by sharing your experience, your enthusiasm and having fun!
Step 1: Discover the product and get to know all features.
Step 2: Share your thoughts and ideas with others or online. You receive various extras in your Insider pack to hand out to others and spark conversations.
Step 3: Keep us informed of all your activities via reports, reviews, the campaign blog, social media, photos etc. Your feedback is what our clients want to hear and what they will receive after a campaign – all created by you guys!
This is a crucial element during a campaign, to keep us informed on your activities, so we can track and report back the activity level of all participants. On most campaign pages, you find the button ‘Reports’ at the top. This is the way to report your conversations about a product to us and gives us an insight on how many people you have heard your story. The format may vary:
Depending on the campaign type, you might not be able to send detailed reports. Some are forms, some are questionnaires, etc.
This is a survey on the campaign page where you can submit the feedback from friends and family about a product. In your Insider pack, you find the paper version of this. Hand out the survey, let them fill it out and submit their answers online.
On some campaign pages, you find the button ‘My Review’ or Testimonial at the top. Here you can write down your first impressions and your honest opinion about a product. You can update your review throughout the weeks while you discover more and more features. You can even use it as a blueprint for future Online Reviews.
Your ‘My Review’ will be approved between 24 and 48 hours after submitting it.
You find the button ‘Online Reviews’ at the top if writing reviews on e-commerce sites is an important activity within that campaign. Here you find all webshops where you can write reviews and how you can report them back to us.
It can take up to 72 hours before your post is published, so don’t forget to report the direct link to your post afterwards.
On some campaign pages that focus on online WOMming, you find the button ‘Wall of Fame’ at the top. Here you have an top 10 overview of the best Online Reviews that we have received from our Insiders.
Be as active you can be during a campaign, write detailed Online Reviews and make sure you report them correctly back to us. Only then, we are able to find out where they are.
You find the button ‘Activity Page’ at the top. Here you can upload quick reports, view all social media posts and photos on one page.
Use the Facebook Connect plug-in in your profile and use the campaign hashtag in all your social media posts. This hashtag is communicated in your campaign guide, newsletters and on the campaign blog.
On each campaign page, you find the button ‘Photo Corner’ at the top. Here you can upload your unboxing photos, WOM activities, sharing moments with friends and family… In short, all campaign related photos.
Photos should be maximum 3MB per picture and in .jpeg format.
All photos are approved before they are published in the Photo Corner. This can take up to 24h. Please exclude photos that involve:
At the end of each campaign you receive a final questionnaire or ‘end survey’ via email and on the campaign blog in which you can give your final opinion about the product you have tested. This survey is very valuable to us, so please fill this out.
In order to apply to join a campaign (= apply as a candidate), you need to fill out the ‘entry survey’ or ‘subscription survey’. Based on your answers from this survey, profile, interests etc. we look for suitable candidates that would be a perfect match for each campaign. Applying to join a campaign is always without obligation.
In the middle of a campaign you might receive a temporary questionnaire or ‘mid survey’ via email and on the campaign blog in which you can give your intermediate opinion about the product you have tested. This is optional for certain campaigns.
At the end of a campaign, a return label will be uploaded in the campaign page. You can easily print this out, put it on your parcel and send it back without any cost.
After our logistics partner has received your parcel in time and according to the correct return procedures, your pack is checked for damages. Once we receive an 'OK' from them, you will receive your warranty again and your banking details will be deleted. Bear in mind logistics and handling can take up several weeks.