HP OfficeJet Pro 8022e All-in-One EBUYER
A mixed bag
11/08/2021 23:11
I am a long term user of HP equipment, including PCs and numerous printers. I therefore looked forward to testing this printer. the best summary I can give is that the experience is a bit of a mixed bag. The printer is certainly a very capable machine with impressive specs. The quality of printing is great. All the bells and whistles of Instant ink, Smart app, ePrinting, printing from smartphones, etc, are also great. However, the downside to all this is the quality of execution. The software is slow and buggy. As a software engineer, I would say it has a strong "beta test" feel about it. The smart app printer often fails to print, claiming the printer is offline, yet using the standard named printer prints just fine. The printer sometimes spends ages whirring before and after printing. So although it prints a page in a few seconds, it can take around 60 seconds before it actually starts printing. Instant ink is meant to send ink when you need it and be more ecologically friendly. Instead, I've received ink months before it's needed, at the risk of it drying up before it's used, leading to more waste, not less. If I weren't already an HP fan, this would not be a great start to my journey. Fortunately, this has not been my typical experience with them, plus, as an IT professional, I'm used to getting stuff working. However, others would not be so forgiving of the potential frustrations.
While I'm at it, I have to say that this has not been a great showing for the Insiders website either. No confirmation of acceptance, but asking me to buy a second printer after I've sent in details of the first. Changing details of payment dates mid review. And most frustrating, losing my testimonial, forcing me to write it for the second time. I'm just waiting for the payment problems when the time comes.
LloydT
Wolverhampton , Spojené království
Age: 56
Gender: Female