Prizes are usually sent by the campaign’s brand managing team. This can take up a few days to a few weeks depending on the shipping location.
Prizes are usually sent by the campaign’s brand managing team. This can take up a few days to a few weeks depending on the shipping location.
Winners are announced in a final campaign newsletter and on the campaign blog.
This depends on the contest challenge or task, as described in the conditions of the contest. The selection is not random or by chance (not a lottery), but judged by a panel of Insider employees and client employees, who are using criteria to decide on which entry has come closest to the challenge.
On occasion, contests are held during a campaign. This can vary from photo contests, most active members, best social media posts to best reviews. All contest announcements, rules and instructions are communicated via newsletters and the campaign blog.
At the end of a campaign, you will be prompted to complete the end survey, which tells us whether you plan on keeping or returning your device. If you elect to return your device in the end survey, you will be sent a return shipping label with instructions on how to set up your return shipment. Upon return shipment, please make sure the product is clean and complete, and that you send it back in the box you received it in, with all packaging materials included.
At the end of each campaign you receive a final questionnaire or ‘end survey’ via email and on the campaign blog in which you can give your final opinion about the product you have tested. This survey is a campaign requirement, so please make sure to fill this out by the posted closing date.
All photos are approved before they are published in the Photo Corner. This can take up to 24h. Please exclude photos that involve:
Photos should be maximum 3MB per picture and in .jpeg format.
On each campaign page, you find the button ‘Photo Corner’ at the top. Here you can upload your unboxing photos, WOM activities, sharing moments with friends and family… In short, all campaign related photos.
Use the Facebook Connect plug-in in your profile and use the campaign hashtag in all your social media posts. This hashtag is communicated in your campaign guide, newsletters and on the campaign blog.
You find the button ‘Activity Page’ at the top. Here you can upload quick reports, view all social media posts and photos on one page.
Be as active you can be during a campaign, write detailed Online Reviews with the guidance of the review coach, and make sure you report them correctly back to us. Only then, we are able to find track them online.
On some campaign pages that focus on online WOMming, you find the button ‘Wall of Fame’ at the top. Here you have a running top 10 overview of the best Online Reviews that we have received from our Insiders.
Based on the site, it can take up to 72 hours before your post is published, so don’t forget to report the direct link to your post back to us after it has gone live.
The ‘Online Review’ tab is where you will publish your reviews to the external retailer sites. Here you will find links to the necessary external retailer sites where you can write reviews and a section where you will report your online reviews back to us once they go live.
Your ‘My Review’ will be approved by the Review Coach once you have completed your final edits.
On some campaign pages, you find the button ‘My Review’ or Testimonial at the top. Here you can write down your first impressions and your honest opinion about a product. You can update your review throughout the weeks while you discover more and more features and receive feedback from our Review Coach. You can even use it as a blueprint for future Online Reviews.
This is a survey on the campaign page where you can submit the feedback from friends and family about a product. In your Insider pack, you find the paper version of this. Hand out the survey, let them fill it out and submit their answers online.
In some campaigns, in order to collect specific feedback from our Insiders, you might not be able to send detailed reports. Report types may vary from forms to questionnaires, etc.
This is a crucial element during a campaign, to keep us informed on your activities, so we track and report back the activity level of all participants. On most campaign pages, you’ll find the button ‘Reports’ at the top. This is the way to report your conversations about a product to us and gives us an insight on how many people you’ve reached with your feedback and experience. The format may vary:
Every campaign is different according to what our clients are looking for. In general, we ask you to participate actively by sharing your experience, your enthusiasm and having fun!
Step 1: Discover the product and get to know all features.
Step 2: Share your thoughts and ideas with others or online. If you receive various extras in your Insider pack be sure to hand them out to others and spark conversations.
Step 3: Keep us informed of all your activities via reports, reviews, the campaign blog, social media, photos etc. Your feedback is what’s most important so make sure to be active and vocal!
Get in touch with us via our contact form and we’ll see if we can redirect your parcel in time. Make sure to keep your contact and shipping information current on our site and check it prior to subscribing to a campaign.
Get in touch with us via our contact form and we’ll contact our logistics partner for more information.
When your parcel arrives in your collection point, you will receive an email notification from UPS. This includes the address of your collection point.
Our logistics partners are responsible for sending out delivery notifications via email or text. Some campaigns will not require shipping notifications if the product value is under a certain amount. If you have any questions regarding shipping notifications you can contact us via email or through the contact form on the Insiders’ website.
All delivery dates are communicated in your selection email or newsletter and on the campaign blog for each campaign. Delivery might take several working days depending on the campaign and your location.
We only have a limited number of spots available for each campaign. In agreement with our client, we make a careful, in-depth selection of the participants that fit the campaign profile based on:
If you have subscribed to a campaign, you will receive either a selection or non-selection mail within 2 weeks.
Once we receive your package back in our warehouse, we will immediately check it for damages and missing items. Provided that the package is returned complete and undamaged, we will then refund you back within 10 business days from receipt of the return.
If you have subscribed to a campaign, you will receive either a selection or non-selection mail within 2 weeks. Make sure to check your mailbox and/or spam folders and add us to your contacts to stay up to date with exciting news from us!